1. Introduction
This Privacy Policy describes how ch444 ("we", "us", "our", "the platform") collects, uses, stores, and protects the personal information of players who register and interact with our online betting and gaming platform at ch444.biz. ch444 is committed to handling all player data responsibly, transparently, and in accordance with the principles of data minimisation — meaning we only collect what we genuinely need to operate your account and keep you safe.
By registering an account on ch444 and accepting our Terms and Conditions, you acknowledge that you have read this Privacy Policy and consent to the data practices described herein. If you are not comfortable with how ch444 handles personal data, please do not register and contact us at support@ch444.biz with any questions before doing so.
Plain summary for Pakistani players: ch444 collects your data only to run your account, process your PKR transactions, and keep the platform secure. We do not sell your data, we do not pass it to advertisers, and you can request to see or delete your data at any time by emailing us.
This policy applies to all ch444 services — sports betting, cricket betting, Teen Patti, Andar Bahar, Aviator, Jackpot Slots, and any future products added to the platform. It covers data collected through the ch444 website, any mobile-optimised versions, and all communications between you and ch444's customer support team.
2. Personal Data ch444 Collects
ch444 collects personal data in two ways: information you provide directly when registering and using the platform, and information that is generated automatically through your use of the service. Here is a full breakdown of what ch444 collects and why:
| Data Category | Specific Data Points | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number (when verification is required) | Registration form / KYC request |
| Contact Data | Pakistani mobile number, email address | Registration form |
| Financial Data | Easypaisa/JazzCash account references, IBFT account details (last 4 digits only), card type and last 4 digits | Deposit / withdrawal process |
| Transaction Data | Deposit amounts, withdrawal amounts, bet history, game history, win/loss records (all in PKR) | Platform activity |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic (server logs) |
| Behavioural Data | Pages visited on ch444, features used, session duration, click patterns | Automatic (analytics) |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support interactions |
ch444 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, biometric data, or health information. Financial data collected during payment processing is handled through encrypted channels and ch444 never stores full card numbers or full bank account details on its servers.
3. How ch444 Uses Your Personal Data
ch444 uses your personal data for specific, defined purposes. We do not use data for any purpose beyond what is described in this policy without first obtaining your explicit consent. The primary purposes for which ch444 processes player data are:
- Account Management: Creating, maintaining, and administering your ch444 account, including processing login, verifying your identity, and managing your account settings and preferences.
- Transaction Processing: Processing PKR deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. All transactions require accurate player data to route funds correctly and prevent errors.
- Bet and Game Settlement: Recording your bets, settling results, crediting winnings to your ch444 balance, and maintaining a verifiable record of all gaming activity on your account.
- Responsible Gaming Compliance: Monitoring account activity to identify patterns that may indicate problem gambling, applying deposit limits or self-exclusion measures you have requested, and fulfilling our duty-of-care obligations to Pakistani players.
- Fraud Prevention and Security: Detecting and preventing fraudulent account registrations, money laundering attempts, bonus abuse, and other prohibited conduct as defined in our Terms and Conditions.
- Customer Support: Responding to your queries, complaints, and requests through live chat, email, and any other support channel offered by ch444.
- Platform Improvement: Analysing aggregated, anonymised behavioural data to improve ch444's interface, game selection, payment processing speed, and overall player experience.
- Marketing Communications: Sending promotional emails or messages about ch444 bonuses and offers — but only if you have explicitly opted in to receive marketing. You can opt out at any time.
How your data moves through ch444:
4. Legal Basis for Processing
ch444 processes your personal data on the following legal bases depending on the specific processing activity:
- Contractual Necessity: Most data processing on ch444 is necessary to fulfil the contract between you and the platform — i.e., to operate your betting account, process PKR transactions, and settle bets. Without this data, ch444 cannot deliver the service.
- Legal Obligation: Certain data processing is required to comply with anti-money laundering regulations, responsible gaming obligations, and identity verification requirements. ch444 is legally obligated to maintain records of player transactions and identity information for specified periods.
- Legitimate Interests: ch444 processes some data — such as technical and behavioural data — on the basis of our legitimate interest in maintaining platform security, preventing fraud, and improving the service for Pakistani players. We always balance this interest against your right to privacy.
- Consent: Where ch444 relies on your consent — such as for marketing communications — we will always give you a clear opt-in mechanism and an equally easy way to withdraw that consent at any time.
5. Data Sharing – Who ch444 Shares Your Data With
ch444 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Full stop. This is a core commitment that ch444 makes to every Pakistani player on the platform.
ch444 does share limited and necessary data with trusted third-party service providers who help us deliver our service. In every case, these providers are contractually obligated to handle your data securely and use it only for the specific purpose for which it is shared:
- Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, banking networks, and Visa/Mastercard receive the transaction data necessary to process PKR deposits and withdrawals. They operate under their own privacy policies and are regulated service providers.
- Identity Verification: When KYC verification is required, ch444 may use a third-party identity verification service to confirm your details against official records. Only the minimum required data is passed to this service.
- Cloud Infrastructure: ch444's platform runs on secure cloud hosting infrastructure. Your encrypted data is stored on servers operated by our hosting provider. They have no access to unencrypted player data.
- Analytics: ch444 uses privacy-respecting analytics tools to understand aggregated, anonymised usage patterns. Individual player identity is not included in analytics reports.
- Legal Authorities: ch444 may be required by law to disclose certain player data to relevant regulatory or law enforcement authorities in response to a lawful request. ch444 will notify affected players of such disclosures where legally permitted to do so.
ch444 never shares your betting history, financial data, or personal account details with other ch444 players, advertisers, or any entity not listed above. Your information stays within the ch444 ecosystem and its essential service providers only.
6. PKR Transaction Privacy
All financial transactions on ch444 are processed in Pakistani Rupees. Because ch444 operates entirely within the PKR ecosystem, your payment data never passes through international currency conversion systems, which reduces the number of third parties involved in handling your financial information.
When you make a deposit or request a withdrawal on ch444, the following data handling practices apply:
- ch444 transmits payment instructions to your selected payment provider (Easypaisa, JazzCash, etc.) using encrypted API connections.
- ch444 stores a transaction reference number and amount for each transaction — sufficient to identify and reconcile payments — but does not store complete payment credentials such as wallet PINs, full card numbers, or mobile banking passwords.
- Transaction records are retained for the period required by our anti-money laundering obligations (see Section 9 on retention periods).
- ch444 never stores CNIC numbers alongside financial data in the same database table, reducing the risk of data correlation in the event of any security incident.
Your complete transaction history on ch444 is always available to you in your account dashboard. If you believe any transaction in your history is inaccurate or unauthorised, contact ch444 support immediately at support@ch444.biz.
7. Cookies and Tracking Technologies
ch444 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how Pakistani players interact with the site. Below is a breakdown of the cookies ch444 uses and how you can manage them:
You can adjust most cookie preferences in your browser settings. Disabling essential cookies will prevent ch444 from functioning correctly. Your cookie preferences are saved in your browser and respected on all future ch444 visits from the same device.
8. Data Security Measures
ch444 takes the security of your personal data seriously. We implement multiple layers of technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction:
- 256-bit SSL Encryption: All data transmitted between your device and ch444's servers is encrypted using TLS 1.3 with 256-bit AES encryption — the same standard used by major Pakistani banks.
- Encrypted Data Storage: Personal data stored on ch444's servers is encrypted at rest. Financial data is stored separately from identity data to limit exposure in any potential security incident.
- Access Controls: Only authorised ch444 staff with a legitimate operational need can access player data. Access is role-based and logged for auditing purposes. No single team member has unrestricted access to all categories of player data simultaneously.
- Two-Factor Authentication: ch444 uses OTP-based two-factor authentication for account login and high-value withdrawal requests, providing an additional security layer for Pakistani players.
- Regular Security Audits: ch444 conducts regular internal and periodic third-party security audits to identify and remediate vulnerabilities in our systems before they can be exploited.
- Incident Response: In the unlikely event of a data breach that affects your personal data, ch444 will notify affected players within 72 hours of becoming aware of the breach and provide clear guidance on protective steps you should take.
No security system is 100% impenetrable. While ch444 does everything in its power to protect your data, we recommend that you also take steps to protect your own account — including using a strong, unique password, not sharing your OTP codes with anyone, and logging out of ch444 on shared devices.
9. Data Retention Periods
ch444 does not keep your personal data longer than necessary. The retention periods we apply to different categories of player data are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Anti-money laundering obligations |
| Transaction records (PKR) | 7 years from transaction date | Financial regulatory compliance |
| Bet and game history | 5 years from account closure | Dispute resolution and auditing |
| KYC / identity documents | 5 years after verification | AML and fraud prevention records |
| Support communications | 3 years from last contact | Complaint handling and quality review |
| Analytics (anonymised) | 24 months rolling | Platform improvement |
| Marketing preferences | Until opt-out or account closure | Consent management |
After these retention periods expire, ch444 will securely delete or anonymise the relevant data so it can no longer be attributed to any individual player.
10. Your Data Rights as a ch444 Player
Every ch444 player in Pakistan has the following rights over their personal data. You can exercise any of these rights at any time by contacting us at support@ch444.biz with the subject line "Data Rights Request". We will acknowledge your request within 48 hours and fulfil it within 30 days.
Right to Access
Request a complete copy of all personal data ch444 holds about you. We will provide this in a clear, readable format within 30 days.
Right to Rectification
If any personal data ch444 holds about you is inaccurate or incomplete, you have the right to have it corrected promptly.
Right to Erasure
Request deletion of your personal data where it is no longer necessary for ch444 to retain it. Note that some data must be kept for legal compliance reasons.
Right to Restriction
Request that ch444 temporarily stop processing your data in certain circumstances — for example, while a correction request is being investigated.
Right to Portability
Receive a copy of your personal data in a commonly used, machine-readable format so it can be transferred to another service if you wish.
Right to Object
Object to ch444 processing your data for marketing purposes at any time. We will honour all such objections immediately on receipt.
11. Children and Minors
ch444 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under 18 years of age. Our registration process includes age verification steps designed to prevent minors from creating accounts.
If ch444 becomes aware that it has collected personal data from a person under 18, we will immediately delete that data, close the associated account, and take appropriate steps to ensure no further data is collected from that individual. If you are a parent or guardian and believe your child has registered on ch444, please contact us at support@ch444.biz immediately.
12. Updates to This Privacy Policy
ch444 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer to Pakistani players. When significant changes are made, ch444 will:
- Update the "Last updated" date shown at the top of this page
- Send a notification to your registered email address explaining the key changes
- Display a notice on the ch444 website for at least 7 days before the changes take effect
We recommend bookmarking this page and reviewing it periodically. If you disagree with any update to this Privacy Policy, you should stop using ch444 and contact us to close your account and arrange withdrawal of any remaining balance.
13. Contact ch444 About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a privacy-related concern about ch444, please get in touch using the following channels:
- Email: support@ch444.biz — please use the subject line "Privacy Policy Query" or "Data Rights Request" as appropriate
- Live Chat: Available 24/7 through the ch444 platform — our support team handles privacy queries in both Urdu and English
- FAQ: Common privacy questions are addressed on our FAQ page
ch444 aims to acknowledge all privacy-related requests within 48 hours and resolve them within 30 calendar days. For complex requests, we will keep you informed of progress at every stage. We take privacy queries as seriously as any other support request — your data belongs to you, and you deserve clear, prompt answers about how it is handled.